Booking Terms
and Conditions

Safari Booking Terms and Conditions

Reservation: A deposit of 50% of the total safari cost is required at the time of booking confirmation and the balance on the day you start your safari or the day we pick you up from the airport.

 

Cancellation: Any monies paid will be refunded less the cost of cancellation fees levied by hotels or food expenses and administrative costs, as indicated below.

No of days before safari tourRate of refund
40 – 5 daysFull refund less 5% administration fee
Less than 5 days and no showNo refunds

 

IMPORTANT:

SAFARI BOOKING POSTPONEMENT/CANCELLATION TERMS SPECIFIC TO THE COVID-19 PANDEMIC:

Bookings confirmed and secured with a deposit but affected by official COVID-19-related travel bans/restrictions will be eligible to be postponed for up to  two years (24 months) from the original date at no extra cost. Africa Flash McTours and Travel will hold credit to the value of the booking until it is reconfirmed.

Safari booking postponement shall be governed by the following terms:

  1. Changes to existing bookings must be communicated to Africa Flash McTours & Travel at least 7 days before the safari starting date.
  2. Bookings need to be rebooked for a similar period/season of year as previously booked (for example, High, Low or Peak season).
  3. In the case of a variation in the season/period when rebooking, the price difference between the respective seasons shall be added/deducted.
  4. In the case of safari rebooking, accommodation shall be provided in the originally confirmed accommodation or a superior version.

Due to the global magnitude of the COVID-19 pandemic, our guest refunds (specific to COVID-19 cases) shall be done within 30 days of receipt of cancellation of the safari.

(Please note that this can, however, be reviewed as the situation unfolds.)

Rates: Included are all expenses in respect of the vehicle and driver/guide as per itinerary, meals while on safari, and entrance fees to national parks and game reserves.

 

Transportation: Safari vans, 4 x 4 Land Cruisers or coaches will be provided, depending on the tour vehicle you have chosen.

 

Accommodation: Based on two persons sharing a twin room/tent; where possible, rooms with private bath are provided. Single rooms are available at an additional cost and can be guaranteed on request. Hotels/lodges are named as an indication of category, and rooms may be reserved at similar hotels/lodges.

 

Alteration to tours: The company reserves the right to alter arrangements or cancel the operation of a scheduled tour should conditions necessitate. It also reserves the right to decline to accept or retain any person as a member of any tour at any time, in which case an equitable amount will be refunded. Prices are based on tariffs and other costs prevailing at the time of printing and are subject to change without notice.

 

Liability: The company and its agents act only as agents of the tours, transport, etc. and shall not be liable for injury, delays, loss or damage in any form.

The company’s liability to passengers carried in its own vehicle is governed by the laws of the country in which the tour takes place and no other country. All claims are subject to the jurisdiction of the courts of the country in which the action arises. The company reserves the right to employ subcontractors for all or part of the services. The company shall not be held responsible for any loss or damages to luggage.

 

Complaints on Safari

Any complaints that may arise during the safari should be communicated immediately to your tour manager (in writing, via email/WhatsApp) for on-site attention, verification and immediate correction.

If the complaint is not addressed on site, a summary of the complaint  should be communicated to the company in writing within 30 days of completion of the safari tour for the necessary action.

The complaints/issues raised shall be investigated and addressed within 15 days of formal receipt of the complaint/issue.

ADVANTAGES OF BOOKING WITH FLASHMC TOURS

Personalized service by travel experts with first-hand knowledge

Customizable tours to your preference

300+ 5-star TripAdvisor and Google reviews

Booking Security - Money - back guarantee & 24/7 support

Our Partners and Booking Security

Africa FlashMc Tours and Travel is a member of Kenya Association of Tour Operators (KATO), membership code: No.AS/687. KATO is one of the key tourism trade associations in Kenya, representing the interests of over 400 of the most experienced professional tour operators in Kenya. As a member, our services have been checked and are bound by the Code of Conduct to provide the highest possible quality of service to their clients. The scheme is insured to guarantee your holiday safari in the unlikely event that a bonded KATO member ceases operating.

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